Frequently asked questions

Do I need to know how to code?

No. Every block is configured through a visual editor in your Shopify admin. No code, no developer, no waiting.

Which Shopify plans are supported?

Checkout Extensions works on every Shopify plan. Post-purchase upsells and Thank you / Order status page blocks are available to all stores. Blocks inside the checkout steps themselves (checkout upsells, free gifts, free shipping bar, gift wrap and similar) require Shopify Plus — this is a Shopify platform rule.

How do I install the app?

Install from the Shopify App Store, then go to your checkout editor in Shopify admin and drag any block into your checkout. Changes go live instantly.

How many blocks are included?

There are 20+ blocks available covering revenue, conversion, operations, and branding — all in one app.

Can I show blocks only to certain customers?

Yes. Most blocks support conditional display rules based on cart value, product tags, customer tags, shipping country, and more.

Do block responses save to my Shopify orders?

Yes. All data collected through Custom Fields, Gift Messages, Delivery Instructions, and similar blocks saves automatically as Shopify order attributes — visible in your admin and available in any workflow.

Which review platforms does Line Item Ratings support?

JudgeMe, Yotpo, and Okendo are supported out of the box. Ratings are pulled automatically — no manual setup needed.

Is there a free plan?

Yes. The Free plan includes one post-purchase upsell offer, Payment & Shipping Rules, Order Validations, Custom Messaging, Divider, Terms & Agreement, Multi-language translations, and Analytics — with no payment method required. Paid plans are Starter ($9.99/mo), Growth ($19.99/mo), and Plus ($29.99/mo), each with a 14-day free trial.

What's the difference between the paid plans?

Starter adds a post-purchase call to action, checkout upsells, free shipping bar, image banner, gift wrap, delivery instructions, and more. Growth adds trust badges, call to action, payment icons, and contact info. Plus adds A/B testing, testimonials, line item ratings, and surveys & forms. Growth and Plus are for Shopify Plus stores; on other plans, Starter unlocks every block your store can use.

Are there any usage limits?

No — all plans are unlimited in terms of orders, sessions, and checkout views. You pay a flat monthly fee regardless of how much traffic your store receives.

Can I cancel at any time?

Yes — all plans are month-to-month with no lock-in. Cancel from Shopify Admin → Apps → Checkout Extensions → Billing. Your store reverts to the Free plan.

How do I get help?

You can reach our support team via the in-app chat or by emailing support@checkoutextensions.com. We typically respond within a few hours.

Do you offer onboarding help?

Yes. The setup guide on the app home page walks you through your first offer step by step, and our support team can help over live chat or email on every plan.